Privacy Statement

​Last updated: 30 August 2026

Advanced Australian Asset Maintenance and Management, referred to as AAA, respects your privacy and is committed to managing personal information responsibly.  Where applicable, AAA handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

AAA may collect personal information including:

• Your name, telephone number and email address

• Your residential, business or property address

• Information provided through our website, enquiry forms, telephone calls, emails or social media

• Information required to prepare quotations, schedule work and provide services

• Property access instructions and relevant site information

• Billing, payment and transaction information

• Records of communications with you

• Photographs of a property or work area required for quoting, reporting, insurance, safety, defect rectification or completion records

• Website usage information collected through cookies and analytics tools

• Please do not provide personal information that is not reasonably required for your enquiry or the services being provided.

How we collect information

We generally collect personal information directly from you when you:

• Contact AAA

• Request a quotation or site inspection

• Engage AAA to provide services

• Submit information through our website

• Communicate with us by telephone, email, text message or social media

• Provide information during a property visit or service appointment

• We may also receive information from a property owner, tenant, builder, property manager, strata manager, commercial client, insurer, authorised representative or another person involved in arranging the work.

How we use your information

AAA may use personal information to:

• Respond to enquiries

• Prepare quotations and proposals

• Schedule and deliver services

• Communicate about appointments, access requirements and work progress

• Coordinate employees, contractors and trusted specialist trades

• Manage invoicing, payments and business records

• Provide completion reports and photographic records

• Meet safety, insurance, legal and regulatory requirements

• Resolve concerns, complaints or warranty matters

• Improve our services and customer experience

• Send relevant service information or marketing communications where you have consented or where permitted by law. 

• You may opt out of marketing communications at any time by contacting AAA or using the unsubscribe option provided.

Property photographs

AAA may take photographs before, during or after work for quoting, job management, condition reporting, completion evidence, warranty, safety or insurance purposes.  Photographs that identify a client, resident or private property will not be used for public marketing without permission.

Disclosure of information

AAA may disclose personal information where reasonably necessary to:

• Employees, contractors and trusted specialist trades involved in providing the service

• Builders, property managers, strata managers, commercial clients or other parties who authorised the work

• Professional advisers, insurers and regulatory authorities

• Website, cloud storage, accounting, payment, communication and business technology providers

• Government agencies, courts or other parties where required or authorised by law

AAA does not sell or trade personal information.  We only provide service partners with the information reasonably required to complete their work.

Website information and cookies

The AAA website may use cookies and analytics tools to understand website traffic, improve functionality and provide a better user experience. You can restrict or disable cookies through your browser settings. Some website functions may not operate correctly if cookies are disabled. Our website may contain links to third-party websites. AAA is not responsible for the privacy practices or content of those websites.

Overseas storage and service providers

Some third-party technology providers used by AAA may process or store information outside Australia. The location may vary depending on the provider and its technology infrastructure.  Where reasonably practicable, AAA takes steps to select reputable service providers and protect personal information handled through those services.

Information security and retention

• AAA takes reasonable administrative, physical and digital measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

• Personal information is retained only for as long as reasonably required for business, contractual, insurance, taxation, warranty, safety or legal purposes. Information that is no longer required will be securely destroyed or de-identified where reasonably practicable.

• No electronic storage or transmission system is completely secure. AAA cannot guarantee the absolute security of information transmitted through the internet.

Accessing or correcting your information

You may request access to personal information held about you or ask AAA to correct information that is inaccurate, incomplete or out of date.  AAA may need to verify your identity before responding. In some circumstances, access may be limited or refused where permitted by law. If this occurs, AAA will explain the reason where legally able to do so.

Privacy concerns and complaints

If you have a question or concern about how your personal information has been handled, please contact AAA.  We will review your concern and respond within a reasonable period.  If you are not satisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Contact AAA

Advanced Australian Asset Maintenance and Management

Email: jake@advancedaustralianasset.com.au 
Telephone: 0448 773 374
Postal address: PO Box 2197, Ellenbrook WA 6069

Changes to this statement

AAA may update this Privacy Statement when its services, technology, information-handling practices or legal obligations change. The current version will be published on our website with the date of the latest update.